Terje Flaarønning
Bergensgata 4
0468 Oslo
Norway

e-mail:
Phone:
Date of birth:
Place of birth:

terje (at) flaaronning.net
+47-93009050
October 9^th 1973
Trondheim, Norway

Intelecom Norge AS

Systems Architect

2004.01.01

MultiNetPartner AS

IT Solutions Architect

2002.01.01

2003.12.31

In MultiNetPartner I occupied the position of IT Solutions Architect which is the main head of technology. The position is also part of the corporation management group which has allowed me to gather great experiences regarding company management as well as technology. When I started in MNP my first task was to redesign the technical solution to allow for fast growth in Norway and Sweden. Today MNP is one of the leading professional call center providers within Norway and Sweden operating with a 100% VoIP, CTI supported environment with TelCo standard solutions.

Alcatel Distribusjon AS

Contact Center Solutions Architect

1999.02.01

2001.12.31

When ScanCall was running smoothly I went looking for new challenges and found them within the Alcatel system. Here I worked in a team with very skilled consultants with focus on advanced contact center solutions for Alcatel customers in the nordic countries. This job gave me great experiences on a lot of Alcatel, Altiude and Genesys products as well further knowledge on underlying system as well as project management and pre-sales support among others.

Telenor Media AS, ScanCall AS

IT Manager

1997.10.15

1999.01.31

After infocall 123 sadly went bankrupt I had one month of vacation before I started working for Telenor Media. Here I was given the assignment to build and start a call center company together with one other person. I did all the technical work and the other person did all the commercial work. We actually had a fully functional call center company with full technology and staff running in 5 days from we got the keys to the offices.

infocall 123 as

IT Manager

1996.10.01

1997.09.15

infocall 123 offered me a job at the time I started the job below, but they kept the position open for me until I was ready. This was a newly founded company which should work as a information broker and a professional call center services provider. My responsibilities was to build a good technological foundation to deliver all these services and run the solutions on a day-to-day basis.

Universitetsbiblioteket i Trondheim

IT Manager

1996.08.01

1996.09.30

For a short period I took a temporary job as the IT Responsible on the university library in Trondheim. The person permanently occupying this position was taking some time off to travel and they knew me from my previous job and asked if I could step in.

CD-ROM System AS / CD-ROM Norge AS

Technology Manager

1991.01.01

1996.07.31

I worked part time for CD-ROM Norge from the time I still was in college. After I finished my military service I was offered a permanent job as Technology Manager which I accepted. The work consisted of customer support, application development, solution design on DOS, Windows and Netware as well as teaching. Later we worked on platforms as OS/2 and various UNIX variations as well. The main customer base was universities and research organizations across Norway.

Norsk Personal AS

General office staffing

1992.11.11

1994.02.17

Before, during and after my obligatory military service I worked for the staffing company then named Norsk Personal. The work included general secretary work, technical writing (in Norwegian and English) as well as software management.

Heimevernsskolen på Dombås

Cook

1993.04.15

1993.12.01

This was part of my army service where I served as a cook after completing the cook training.

ResLab AS

Holiday job, General office

1990.07.01

1990.07.31

Trønderbygg AS

Holiday job, Construction site

1989.07.01

1989.07.31

Cisco Systems, Inc

CCIE Voice - Cisco Certified Internetwork Expert
Terje Flaaronning, CCIE™ No. 17105

2006.10.25

2010.10.25

CQS – Cisco IP Communications Support Specialist (Retired Certification)

2005.10.25

2008.10.25

CCVP - Cisco Certified Voice Professional

2005.09.15

2010.09.25

CQS - Cisco IP Telephony Operations Specialist (Retired Certification)

2005.07.22

2008.10.25

CQS - Cisco IP Contact Center Express Specialist

2005.01.25

2009.09.25

CCNA - Cisco Certified Network Associate

2005.01.25

2010.09.25

CQS - Cisco Unity Support Specialist

2004.11.18

2009.09.25

Microsoft Corporation

MCSE: Messaging, Windows Server 2003

2004.05.10

N/A

MCSA: Messaging, Windows Server 2003

2004.05.10

N/A

MCSE: Messaging, Windows 2000

2004.05.10

N/A

MCSA: Messaging, Windows 2000

2004.05.10

N/A

MCSE, Windows Server 2003

2004.02.27

N/A

MCSA, Windows Server 2003

2004.02.27

N/A

MCSA, Windows 2000

2004.02.06

N/A

MCSE, Windows 2000

2004.01.28

N/A

MCSE, Windows NT 4.0

2000.10.12

N/A

MCP

2000.07.18

N/A

Biltilsynet, Trondheim

Drivers license; class B, C1

1991.10.31

N/A

Norges Speiderforbund

Approved Chief Scout

1991.05.22

N/A

Åsheim ungdomsskole

Moped drivers license

1989.06.01

N/A

Sjøfartsdirektoratet

Boatman certificate

1989.05.30

N/A

Terje Flaaronning, CCIE™ Voice No. 17105

Cisco Systems

Cisco Live 2008 (Orlando)

2008.06.22

2008.06.26

Global Knowledge, Oslo

Cisco BSCI

2008.02.04

2008.02.08

Cisco Systems

Cisco Networkers 2007 (Anaheim)

2007.07.23

2007.07.27

Global Knowledge, Oslo

Cisco ONT

2007.06.18

2007.06.22

Global Knowledge, Oslo (in Paris)

Cisco ISCW

2007.04.16

2007.04.20

Cisco Systems

Cisco Networkers 2006 (Las Vegas)

2006.06.19

2006.06.23

Cisco Systems

Cisco Networkers 2005 (Las Vegas)

2005.06.20

2005.06.24

Azlan, Oslo

Cisco CVOICE

2005.04.25

2005.04.29

Azlan, Københamn

Cisco QOS

2005.03.14

2005.03.18

Cisco IPTT

2005.02.28

2005.03.04

Cisco CIPT

2005.01.31

2005.02.04

Comstor, Cirencester

Cisco CRSD

2004.06.21

2004.06.24

Global Knowledge, New York City

Cisco UCSA/E

2004.06.07

2004.06.11

Ajourit, Oslo

Updating Support Skills from NT 4.0 to 2000

2001.09.03

2001.09.07

Genesys, London

Training, Genesys G6 - Building Routing Strategies

2001.03.26

2001.03.30

Training, Genesys G6 - Enterprise Routing Solutions

2001.03.19

2001.03.23

Altitude Software, Lisbon

Training, EasyPhone TM/CC products

2001.02.19

2001.02.22

Genesys, San Francisco

Training, Genesys G6 - Framework

2001.02.12

2001.02.16

Getronics, Oslo

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0

2000.09.18

2000.09.22

System Administration for Microsoft SQL Server 7.0

2000.09.11

2000.09.15

Azlan, Oslo

Implementing and Supporting NT 4.0 Server in the Enterprise

2000.07.10

2000.07.14

Getronics, Oslo

Supporting MS Windows NT 4.0 Core Technologies

2000.06.05

2000.06.09

Networking Essentials

2000.05.25

2000.05.27

Administering MS Windows NT 4.0

2000.04.12

2000.04.14

Altitude Software, Lisbon

Training, EasyPhone TM/CC products

2000.01.11

2000.01.14

Alcatel, Vienna

Training, Alcatel 4625 R3

1999.05.21

1999.05.25

Alcatel, Oslo

Training, Alcatel 4400, NMC 4730

1997.04.15

1997.04.18

Altitude Software, Lisbon

Training, EasyPhone TM/CC products

1997.02.17

1997.02.21

Norges Speiderforbund

Training 2, "Praktisk programkurs"

1993.10.01

1993.10.03

Intendanturregimentet, Gardermoen

Course, Army Chef Cook

1993.01.05

1993.04.14

Voksenopplæringen i Hæren

Course, Active Sales

1993.01.13

1993.02.17

Nidareid vgs

Extensive course II, Computer and information processing

1991.07

1992.06

Extensive course I, Economy and accounting

1990.07

1991.06

Melhus vgs.

Basic course, Business

1989.07

1990.06

My current goals are to serve in a technical management position without loosing contact with the technology itself. I require great challenges in my work and offer great contributions. I would like to work in a stable environment where I can continue my career within the same company or corporation. Mobility and travel is not a problem.

Current list of references has been intentionally removed from this page, please contact me if you would like to get some references.